Tel: 07912176123, Email: firstname.lastname@example.org
Profile Page: langham.network
Systems engineer with experience supporting executives, sales and managers to improve internal and external operations for businesses in an organised, efficient & reliable manner. Diversified skill sets covering Windows Server, office desktop software, CRM applications, VMware and Linux administration. Excellent inter-personal, phone and digital communication skills. Always looking to expand on current knowledge and learn new skills.
Working across a broad range of technologies and liaising with multiple areas of the business to support, evaluate, build, deliver and maintain the provision of a performant and secure distributed infrastructure environment.
As a member of a worldwide infrastructure and project team, this role's primary objective was to maintain and improve a high degree of stability and efficiency across all core and periphery IT systems. As well as responding to escalation requests from Service Desk and Desktop Support teams. Day-to-day this role focused on the design and implementation of projects to further improve business efficiency, in particular playing a leading role on projects centred around adopting a cloud-first model.
I was promoted to be the IT Infrastructure Manager and became responsible for multiple client's infrastructure, spread across 11 sites in the UK, and the 3rd line engineering team. During this role I continued with my previous key responsibilities as well as being the project manager for the projects worked on by the other members of the engineering team.
Part of the infrastructure team, of an external 3rd party support company. Supporting a UK wide company, working out of the Oxford office for Ridge and Partners LLP. My key responsibility as part of the role was to evaluate the current systems and processes, looking for ways to improve efficiency and the customers experience using the IT systems.
Working as part of the CIS team on the Future Strategic Tanker Aircraft (FSTA) project, for AirTanker based at RAF Brize Norton. Providing and supporting mission critical IT systems within a restricted environment, to assist in the running of a 24/7 operation. Due to working on a restricted network I was also required to go through and attain UK SC clearance.
After building up further experience in this area of the business I was given the opportunity to take on the position full time.
My key responsibilities in this role were:
This was a support role, which involves assisting both an administration team and a customer base in troubleshooting problems with their devices and problems with software applications used in conjunction with the devices. Some of the application troubleshooting involved resolving errors that have occurred during installation or use of the software, and also driver installation and configuration issues. This role allowed me to apply my knowledge of troubleshooting systems and find ways to resolve new issues that arose. During the last 6months in this role I was given the opportunity to work alongside the IT department on a part time basis, assisting them with day to day tasks, as well as covering a member of staff's role in the department whilst they were away. This allowed me to develop my IT skills whilst still performing technical support tasks.
Haven Networks is a small business venture I co-run with a colleague, set up shortly shortly after I finished at Maplin Electronics. Haven Networks provides a broad range of services including web design, computer maintenance and technical support. Although still active, new clients are limited to friends and family. Running Haven Networks gives me the opportunity to experiment and improve across a broad range of transferrable skills, including running a business, self-motivation, customer relations and technical skills such as web design.
As a sales assistant, I was required to assist customers by working out their needs and then recommending what would best suit their needs. I was mainly based in the computer section of the store, where my prior skills and knowledge could be utilised best. Maplin Electronics emphasis providing customers with technical knowledge to solve their problems. Therefore in addition to standard tasks required of a sales assistant, I would sometimes be required to advise and compile a list of hardware parts that a customer would need to fit a specific need whilst remaining within a budget. Additionally, I would also sometimes be called upon to diagnose and fix problems with customer systems from either information I was given or by directly looking at the system myself.
July 2013: NEBOSH Award in Health and Safety at Work
April 2011: SGFWA: StoneGate Firewall Architect
April 2011: SGSMCA: StoneGate SMC Administrator
December 2009: CompTIA A+ IT Technician
July 2009: CompTIA A+ Essentials
2006 – 2007 A Levels: Business Studies
2004 – 2005 GCSEs: 9 GCSE's A–C including Maths, Science, English
Backup Solutions | Symantec Backup Exec | Veeam
Data Storage Solutions | HP 3Par | NetApp
Desktop Administration | NetSupport | Windows 7 | Windows 10
Enterprise Anti-Virus | Panda | McAfee ePO | Sophos | Trend
Firewalls | Security | Stonegate | VPN | Sophos | Checkpoint
HTML | CSS
Sage | Sage CRM | Sage 200 | Snowdrop
System Monitoring | PRTG | SCOM | Check_MK | Nagios
System Building | SCCM
Troubleshooting | Help Desk Support
Virtualization | ESXi | VMware | vSphere | Hyper-V
Windows Server | Active Directory | DFS | DHCP | DNS | Group Policy | IIS | Microsoft Cluster | Microsoft Exchange | Microsoft Licensing | Microsoft Office | Microsoft SQL Server | Terminal Services | WDS | WSUS